FAQ
Warranty
Q: How long is the warranty for my Nitro Trailer?
A: Nitro offers a 5-year warranty on workmanship and defects for private use and a 1-year warranty for Commercial Use. Please read our warranty statement for further details.
Q: Is the warranty on my axle only 5 years?
A: Your axle is covered by a 10-year warranty from the axle manufacturer. Please read the axle warranty statement.
Q: Are bearings & brakes covered under warranty?
A: They are not, as these are considered wear-and-tear items that require periodic maintenance.
Q: If I have a warranty, will it cover any add-ons and replacements that I did to my trailer while I had it?
A: No, unfortunately, it does not. The warranty only covers the specific issue.
Q: When does my warranty start?
A: Your warranty registration must be returned to the manufacturer within 30 days of purchase and will be effective from the purchase date.
Q: What happens if I need to file a warranty claim?
A: The first thing you need to do is contact your purchasing dealer and explain the situation. This may require you to bring your trailer in for inspection.
Q: How long does it take to get a warranty claim approved?
A: Once the dealer has contacted us, we typically approve a claim within 2 business days.
Q: Will the warranty cover towing or transportation costs?
A: Unfortunately, the warranty will not cover towing or transportation costs such as fuel expenses, towing, travel time, or lost wages.
Q: Do you offer a roadside assistance program?
A: Some dealers may offer a roadside assistance program. Please consult with them.
Q: Who will fix my trailer in the event of a warranty issue?
A: This depends on the issue. Most dealers have the ability to fix most issues on-site.
Q: Is my warranty transferable?
A: At this time, Nitro does not offer transferable warranties.
Q: What happens if I don’t send in my warranty registration when I purchase the trailer?
A: You will be covered for 1 year from the date of purchase for private-use trailers.
What is Not Covered Under Warranty
The following items are not covered under Nitro Trailers’ warranty:
- Brakes & Components
- Door Seals
- Zinc Hardware
- Aftermarket Accessories
- Roof Vents
- Sun Fade
- Weather-related issues that tarnish components
Limited Warranty – 1 Year
The following parts are covered under a 1-year limited warranty:
- Locking Bars
- Jacks
- Couplers
